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Architecture and User Experience, Part 9: Communicating with Stakeholders

Throughout this series, I've been using Architecture (bricks-and-mortar Architecture, capitalized) as an analogy for UX architecture (lower-case). Because Architecture has "had a seat at the table" for hundreds of years, perhaps we can learn from its success and apply those lessons to UX architecture, thereby increasing UX architecture's strategic value. In the next installments, I turn to more tactical concerns: the deliverables and processes required to execute on a UX architecture. In this piece, I discuss how different stakeholders require very different deliverables. I also discuss how Architecture and UX architecture differ in terms of stakeholder understanding about the desired outcome. Awhile…
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The double-diamond diagram as a representation of UX architecture - UX architecture bridges from the start to finish of the design cycles.

Architecture and User Experience, Part 3: A Sustainable Process Of Design

In the first few installments of this commentary, I propose Architecture is (by definition) a political act and an essential strategic element of business. Within the corporate cubicles, whether as employees or as creative consultants,  user experience professionals advocate for users—their agendas, their needs and their emotional experiences. We promote users' needs up the food chain until they are a strategic element of the organization. Many organizations have reaped the benefits of integrating users experience into their offerings. There are many many more which have not. User Experience strategy and architecture is not achieved solely through visual treatments or updated content.…
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Architecture and User Experience, Part 2: Architecture and Strategy

In this continuation of a series of articles about UX Architecture, I suggest that Architecture, by definition, is a strategic asset. Its strategic impact makes Architecture different from other types of design.
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Avoiding the Elusive Unicorn

A 30 minute presentation to UX recruiters, helping them help ::us.:: In this short video, I suggest ways to write UX job reqs that avoid attracting mythical beasts.
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