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Architecture and User Experience, Part 11: The PQRS Model

Finally, after almost a dozen articles, I'm prepared to discuss a framework for a UX architecture, what I've called the PQRS Model, or Puzzle-piece Framework. To review, I've been mining Architecture (as in bricks-and-mortar) in the hopes of discovering ways to discuss UX architecture. Architecture has historically been strategic, no doubt because of its expense, but also because it encompasses so many life-safety and fundamental human needs. Until UX architecture crosses a similar threshold in its enterprises, it will remain a tactical player. That day is coming, for the same reasons Architecture crossed the threshold: enterprises can't accept the costs of…
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Architecture and User Experience, Part 8: Exploring Ecosystems of Use

I argue, in the initial articles of this series, that a UX architecture exists. I argue that it is akin to Architecture itself even if UX architecture doesn't share the strategic position of its older and more established relation. I've also suggested that UX architecture will eventually get a seat at the strategy table because otherwise the costs will be prohibitive. Enterprises will either be replaced by competitors that leverage UX in their strategies, or they eventually evolve to leverage UX themselves. With the business and operational contexts sketched out in the prior set of articles, I turn your attention to…
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Architecture and User Experience, Part 6: It’s People, People

In the first set of articles, I’ve argued that Architecture is both strategic and political. These are two ways in which it differs from design. I suggested Architecture isn't just design on steroids: it's a broader activity, extending beyond the brief to which any specific design responds. Architecture is both the context within which a design must operate, and a contributor to any given design. In the most recent article, I proposed that Architecture, and UX architecture are also responsible for the processes by which they operate. Unless the organization understands the value of Architecture in financial terms, it won't be willing to…
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Image of front cover of Volume 1 of the UX Architecture: Architecting the Experience.

Architecture and User Experience, Part 4: The UX Vision

The point of these blogs is to sketch out the notion of  "UX architecture," something that many people talk about (or at least they post job descriptions for UX architects; I assume those people will be working on UX architectures...) but for which there is little documentation. I've been thinking about this a lot for the past ten years. I've concluded if there is such a thing as a UX architecture, it needs to be as comprehensive as Architecture, the "Mother of All Arts." Whether that happens depends on UX architecture's evolution over the next several years. The need for (and costs…
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Architecture and User Experience, Part 2: Architecture and Strategy

In this continuation of a series of articles about UX Architecture, I suggest that Architecture, by definition, is a strategic asset. Its strategic impact makes Architecture different from other types of design.
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Image of architect Lebbeus Woods with his quote about architecture: Architecture is a political act, by nature. It has to do with the relationships between people and how they decide to change their conditions of living.

Architecture and User Experience, Part 1: The Politics of Architecture

About eight years ago I published a series of articles on CHIFOO (the Oregon and SW Washington chapter of the ACM's SIGCHI) having to do with UX Architecture. I've re-discovered those articles and made them current, but as it turns out, not so much has changed in the ensuing years. For example, CHIFOO's 2007 speaker series (Mind The Business: Promoting The Value Of Your Work) that inspired these articles is very much like the 2017 speaker series: Thriving Amid Chaos - Strategies Beyond Good Design, so it's timely as well. The term User Experience Architect continues to populate the job boards. What…
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Season Premier of Expose UX (2016 2nd Season)

Season 2 Episode 1 - the premier episode for the season - in Portland, featuring Leo as one of the judges. A fun little exercise in helping startups get better acquainted with the ways in which UX can help them attract more customers, investors and improve their revenue.
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Frontispiece to InteractLondon16 keynote address

Artifacts From the Future: The Impact of Time Travel on Design

In this keynote address closing the first day of Interact London 16, I offer persuasive and cautionary tales of time travel and its odd effect on the artifacts we design. 
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Avoiding the Elusive Unicorn

A 30 minute presentation to UX recruiters, helping them help ::us.:: In this short video, I suggest ways to write UX job reqs that avoid attracting mythical beasts.
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UXPA Webinar on Presumptive Design with Leo and Charles

UXPA Webinar: Presumptive Design

In which Frishberg and Lambdin present Presumptive Design in a webinar format, specifically in the context of Agile, comparing and contrasting it to Lean UX.
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