All organizations lack access to insights from research: Stakeholders who would benefit may not be aware of relevant research. I led members of the QuoteCenter UX team through a process of selecting a knowledge sharing tool using a weighted scorecard approach. The application we ultimately chose serves the needs of all stakeholders in The Home Depot, both internal and external to our organization.
Videotele.com had a problem: they had the highest performing devices on the market, but their users couldn't figure out how to use them. I designed and helped VT.c deliver a configuration, management and monitoring solution to telecom technicians unskilled in the art of digital video.
In 2016, Morgan Kauffman published "Presumptive Design: Design Provocations for Innovation," a book I co-authored and co-designed about a leading-edge design research method I've used throughout my career.