Videotele.com had a problem: they had the highest performing devices on the market, but their users couldn't figure out how to use them. I designed and helped VT.c deliver a configuration, management and monitoring solution to telecom technicians unskilled in the art of digital video.
When Tektronix decided to enter the serial protocol analyzer market, they had the biggest, fastest machine on the planet. There was just one problem: the information displays and usability were so awful validation engineers couldn't use the device. In this piece, I outline how we overcame our gaps to create a sophisticated and highly usable interface.
Product Management and User Experience should work together hand-in-hand, but often there are barriers to collaboration. This UX Playbook offers one approach.
