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UXPlaybook Game Board illustrating the full double-diamond in context

Digging Into a Design Thinking Playbook

this second article on the UX Playbook (published on productcraft.com), I highlight each of the four Mega-plays and decompose one into its constituent micro-plays. 
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Shifts in the Workplace: COVID, Design Thinking and the Future of Work

COVID and the global pandemic’s impact on working norms continue to raise questions about the nature of work and the “new normal.” How much time should employees be “in the office?” What is the impact of a fully remote workforce on an organization’s productivity, innovation and culture? By shifting work to our homes, how do organizations address employee safety, equity, access and privilege? These are just some of the questions athenahealth (the second largest electronic health records company in the US) raised in its “Future of Work” strategic initiative.
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UXPlaybook Game Board illustrating the full double-diamond in context

Delivering Better Products Using a Design Thinking Playbook

How can UX, Product and Engineering work together better if our frameworks aren't aligned?
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Image of front cover of book, Presumptive Design: Design Provocations for Innovation

Architecture and User Experience, Part 9: Communicating with Stakeholders

Throughout this series, I've been using Architecture (bricks-and-mortar Architecture, capitalized) as an analogy for UX architecture (lower-case). Because Architecture has "had a seat at the table" for hundreds of years, perhaps we can learn from its success and apply those lessons to UX architecture, thereby increasing UX architecture's strategic value. In the next installments, I turn to more tactical concerns: the deliverables and processes required to execute on a UX architecture. In this piece, I discuss how different stakeholders require very different deliverables. I also discuss how Architecture and UX architecture differ in terms of stakeholder understanding about the desired outcome. Awhile…
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