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UXPlaybook Game Board illustrating the full double-diamond in context

Digging Into a Design Thinking Playbook

this second article on the UX Playbook (published on productcraft.com), I highlight each of the four Mega-plays and decompose one into its constituent micro-plays. 
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Shifts in the Workplace: COVID, Design Thinking and the Future of Work

COVID and the global pandemic’s impact on working norms continue to raise questions about the nature of work and the “new normal.” How much time should employees be “in the office?” What is the impact of a fully remote workforce on an organization’s productivity, innovation and culture? By shifting work to our homes, how do organizations address employee safety, equity, access and privilege? These are just some of the questions athenahealth (the second largest electronic health records company in the US) raised in its “Future of Work” strategic initiative.
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UXPlaybook Game Board illustrating the full double-diamond in context

Delivering Better Products Using a Design Thinking Playbook

How can UX, Product and Engineering work together better if our frameworks aren't aligned?
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Crafting a Transparent Approach to UX Services

In a series of articles I've written for UXMatters, I describe an approach to writing proposals for services that distinguish your value proposition from your competition by leveraging three key principles: 1. Bill by "piece work" 2. Be transparent 3. Put your customer in control of the scope of effort
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A reproduction of a wood engraving showing the use of an Edison wax cylinder recorder in both recording and playback mode.

Architecture and User Experience, Part 7: An Ecosystem Approach

Continuing the thoughts from the most recent article, I dig deeper into how UX architecture pervades the entire enterprise, assuming the enterprise has anything to do with people. World-class UX architecture is world-class systems design. It takes an ecosystem approach to considering the users' experience of the enterprise's products and services. UX Architecture as System Thinking UX architecture identifies, describes and designs an ecosystem of use for an organization's product or service. What constitutes such an ecosystem? Where does an "ecosystem of use" begin or end? 10 years ago, the answers to those questions were still emerging. Today, we have a body of…
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Photo of a horseshoe and four-leaf clover, signifying good fortunie

Architecture and User Experience, Part 5: Preparing for Success

We'd like to think we're successful because we do good work. But it's a little more complicated than that. To be successful, our good work has to be recognized as good, and that means the people we work with and for understand what we do. For UX architecture to enable UX success, it must prepare the context to appreciate excellent outcomes.
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