ABW

Organizations, and their leaders, are struggling in the years after the pandemic to define their return-to-office playbook. What is the right narrative that will bring people back into the office? What are the benefits of working in a collocated space that outweigh the costs of the commute and loss of flexibility in the work day? In our readout to leadership, in early 2023, the FoW taskforce offered several answers to those questions, including the value of simply running into each other.

One of the workplace activities we rarely notice—bumping into people in the hall on our way to and from other places—turns out to be an unsung hero of innovation. As we find ourselves coming back to the office, many of us are rediscovering the delightful serendipity of this seemingly insignificant interaction. But don’t be fooled by its apparent lack of importance. Random collisions are anything but minor players in driving innovation across the enterprise. They are one of several antidotes to address remote-only workplaces (which, if left unattended devolve into siloed organizations). I was reminded of their importance in a…