systems thinking

Continuing the thoughts from the most recent article, I dig deeper into how UX architecture pervades the entire enterprise, assuming the enterprise has anything to do with people. World-class UX architecture is world-class systems design. It takes an ecosystem approach to considering the users' experience of the enterprise's products and services. UX Architecture as System Thinking UX architecture identifies, describes and designs an ecosystem of use for an organization's product or service. What constitutes such an ecosystem? Where does an "ecosystem of use" begin or end? 10 years ago, the answers to those questions were still emerging. Today, we have a body of…